Polyaxon support
A clear path to the help you need.
Start with the community, or connect with our team.
Open to everyone
Community support
Ask questions on GitHub or join our public Slack community. Everyone is welcome.
Dedicated support
Work directly with Polyaxon engineers in a private company channel in our community Slack workspace, or via Slack Connect.
What’s included
Compare support options across Polyaxon deployments.
Not included
Scroll the table to compare all plans.
| Support type | Self-Hosted (OSS) | Polyaxon Cloud | Enterprise |
|---|---|---|---|
| GitHub Discussions | Included | Included | Included |
| Community Slack | Included | Included | Included |
| Private Slack channel / Slack Connect | Not included | Teams plan | Included |
| Support SLO | Not included | Not included | Included |
| Onboarding & architecture | Not included | Not included | Included |
| Security assessment | Standard assessment | Standard assessment | Assessment support |
Already working with support?
Organization admins can grant access when an investigation requires it.
Grant support access
Some investigations require the Polyaxon support team to view your organization's configuration. An organization administrator can explicitly enable this access from the Polyaxon UI when it is needed. Support access remains locked until an administrator authorizes it.
Onboarding & Architectural Guidance
We can help teams get value from Polyaxon quickly:
- Onboarding workshops and Q&A for new teams
- Deployment guidance for multi-namespace, multi-cluster, and multi-cloud environments
- Best practices for artifact storage, tenancy, workload isolation, and access controls
- Architectural reviews when integrating Polyaxon into your existing platform
Talk to us about onboarding and architecture.
Security Assessment
We maintain a comprehensive set of security policies and documentation that address key requirements for compliance.
For Enterprise customers, we also support your security assessment process, including answering questions and updating our policies as needed. When self-hosting, your internal team retains responsibility for information security.